How has DRX impacted our customers?
DANWINS required all of the features that any busy pharmacy needs to succeed including phones, IVR, electronic prescribing, point-of-sale and more. Yet there were some key problem areas that needed to be addressed with their current technology setup.
By retaining different vendors for phones, IVR, SMS, fax, email, and pharmacy management, DANWINS was getting "One-hundred-dollar-a-month" to death - a fate that is very familiar to any pharmacy owner.
Leading up to the switch to DRX, DANWINS Pharmacy was paying nearly $2,000/month in combined service fees for all of these vendors. This financial burden tied up resources needed to grow and expand, which is always necessary in this industry.
Nearly 1-2 hours each day had been spent fighting the technology in order to get the work done in each queue with previous vendors. Frequently, systems would move slowly or require endless prompts and pop-ups before any work could be completed. This limited productivity and increased labor costs for DANWINS.
As an owner you always need accurate reporting into your system and be able to access that data from anywhere. Because of the old, antiquated server-in-store model, the owner could not see this information easily from a home office.
Even when there was access to that data, the key information was usually buried under a mountain of settings or behind a poor user interface.
Imagine being able to see a problem with your computer system and then fix it immediately and test in a live store with your staff! That's how DRX was built!
With DRX powering operations, these problems were immediately resolved and put DANWINS on a path to relevance, growth, and profitability that was not possible before.
Combining services with lower usage rates with DRX
Employee productivity and speed of training new hires
Customer satisfaction scores.